Answer WhatsApp from Native
A customer's WhatsApp message now shows up in Messages, beside your other channels. You answer in Native, and the customer gets your reply in WhatsApp.
What's new
Connect your number under "Connections". It has to be in the WhatsApp Business app, so a number in regular WhatsApp must move there first. Its chats come with it
You sign in with Facebook, then scan a QR code from the WhatsApp Business app. The number stays on your phone and keeps working there
Photos, videos, voice notes, stickers and documents show up in the thread
A customer who writes again stays in the same thread
Reply with text, pictures and PDFs, up to 10 attachments at a time. The text and each attachment arrive as separate messages
What it does not do
WhatsApp is inbox only. Native does not publish posts there
You cannot start a conversation from Native. The customer has to write first
You can reply for 24 hours after the customer's last message, and your own reply does not extend that. Then the reply box locks and offers "Open in WhatsApp". It opens again when the customer writes
Connecting signs you out of WhatsApp Web and the desktop app
If WhatsApp is not listed under "Connections", connect or reconnect another channel for that brand first