Answer comments and messages

Step by step

1. 1

   Step 1: Open Inbox

   Watch from 0:00

   Press Inbox in the bar on the left. Messages opens first, with your conversations newest first and new messages marked. The number on Inbox counts the messages and comments you have not read yet.

   

   Tip: Untick channels under Channels to see only the ones you want, or press Newest first and choose Unanswered first.

2. 2

   Step 2: Reply to a message

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   Open a conversation, write in Type a message, and press Enter. The reply goes out from the account the message came in on, named at the top as Replying as.

   

   Tip: Shift and Enter starts a new line. WhatsApp and TikTok take replies only for a while after the person's last message, and Native says so above the box when that time is up.

3. 3

   Step 3: Answer a comment

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   Under Comments, pick a post to see its comments. Press Reply under a comment, write your answer, and press Send. To comment on the post itself, use the box at the bottom.

   

   Tip: Where the channel allows it, Hide hides a comment without deleting it, and Unhide brings it back.

4. 4

   Step 4: Thank a review

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   Reviews come from your Facebook Page and your Google Business Profile. Under Reviews, open a review, write your reply, and press Enter. Reviews you have answered are marked Replied.

   

   Tip: Facebook doesn't let you change or delete a reply later, so read it once more before you press Enter.