When your tokens run low

Step by step

1. 1

   Step 1: Native tells you

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   When a fifth of the month's tokens is left, a card in the sidebar says you're running low, with how many are left. When you're almost out, a bar at the top of the app says so too.

   

2. 2

   Step 2: At zero

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   At zero, work that costs tokens, like Create's chat and its box, waits until your tokens refill on your plan's day each month. Native shows Out of tokens with the day they come back. Your deck keeps making posts while you have suggestions, and the step-by-step wizards and Memory's chat keep working.

   

3. 3

   Step 3: A token pack

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   To keep going now, a workspace owner or admin can buy a token pack, paid on Stripe's secure page. Pack tokens never expire, and Native uses them only once the month's tokens run out.

   Tip: Autopilot uses only the month's tokens, never a pack.

4. 4

   Step 4: A bigger plan

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   Or move to a bigger plan, for more tokens every month. Already on Max? The dialog's Talk to us gets you more. Each brand past the ones your plan includes adds tokens to the workspace too.