Ad problems
Update your payment method on Meta
Trond HaugåCOO & Co-founder0:32Recorded October 28, 2026
Meta charges your ads to the payment method on your Meta ad account, never to Native. If a payment fails, Meta refuses new ads until it can charge again, and Native tells you when it refuses one.
In this video
Step by step
Step 1: The notice
Native says Ads are on hold at the top of Create and Suggestions, with Meta's own words on what to fix, such as Update payment method. When you open the Publish dialog, it says Review your Meta billing.
Step 2: Open Meta billing
Press Open Meta billing. It opens your ad account's billing in Meta Ads Manager. Add a payment method or update the one that failed, and pay what Meta says is due.
Tip: Meta names these pages Billing & payments or Payment settings. You may need admin access to the ad account on Meta.
Step 3: I've done this
Back in Native, a brand admin presses I've done this. Then publish your ad again. If Meta still can't charge it, the notice comes back.
Tip: Only the brand's owners and admins see I've done this.
Tips from Trond
- What your ads cost is between you and Meta: Native never charges for ad spend.
- Meta may pause ads that are already running until the balance is paid. Once it is, they can run again.
Try it in Native
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